Full Service Delivery Policy

PREPARING FOR FULL SERVICE FURNITURE DELIVERY
It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location.
Please see our Measuring for Furniture Delivery guidelines for instructions on measuring your home's spaces to ensure items will fit at the time of delivery.

SCHEDULING YOUR FULL SERVICE DELIVERY

Once you are notified that items are ready for delivery; you are required to take receipt of them within 21 days. (Unless prior arrangement is made at time of purchase) At the time of scheduling, please notify the Full Service Delivery of any special requirements necessary to ensure a successful delivery. This includes, but is not limited to, the need for trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, gated entry access, proof of insurance for high rise and condominium buildings, multiple flights of stairs and service elevator reservations.

WHAT TO EXPECT ON DELIVERY DAY

Most furniture items and select non-furniture items that qualify for Full Service Delivery include delivery inside your home, where experienced Full Service delivery service professionals will carefully unpack and inspect each item, assemble it (light assembly only) and place it in your room of choice. Please note that we do not: 1) unpack lighting, 2) perform electrical wiring, 3) perform plumbing, 4) perform any service which requires local code compliance, certification or license; certain other restrictions may apply.

FURNITURE MEASURING & DELIVERY GUIDE

This information will help ensure that the furniture you selectfits in your home. Use this step-by-step measuring guide for a successful delivery.
1.CONFIRM ALL PRODUCT DIMENSIONS
Our website provides width, depth, and height for every piece of furniture. Furniture width must be less than the height of any doorway, stairway, or hallway that the item will need to pass through. Diagonal depth must be less than the width of any relevant doorway, stairway, or hallway.
2.MEASURE THE SPACE WHERE YOUR FURNITURE WILL LIVE
Identify where you intend to place your furniture. Check the width, depth, and height of the item on our website, and make sure it will fit in the space you’ve chosen. Consider creating a floorplan to scale or marking out the width and depth of your furniture on the floor with painter’s tape.
3.MEASURE THE PATH FOR DELIVERY
Determine the best pathway from outside your home to the room where your furniture will be placed. Measure every doorway, elevator, staircase, and hallway that the item will pass through. For apartment buildings or homes with elevators, it is important to measure the elevator interior height, elevator opening and distance to the opposite wall. Also measure entry clearances – the distance between the doorway and the opposite wall – in the event that the furniture needs to turn a corner. Compare these measurements to the dimensions of your new furniture to ensure that our delivery professionals can navigate through entryways and around obstacles.

DOORWAYS

• Measure the interior width and height of all doorways.
• Check how wide your door can open.
• Check for any architectural details that may impede access.

STAIRWAYS

• Measure the width of your stairway, considering any handrails or posts.
• Measure the height from the top and bottom steps to the ceiling.
• Make sure the item can fit on and around landings. HALLWAYS • Measure the width of hallways, considering any twists or turns.
• Check for any architectural details and low-hanging fixtures that may impede access. Note that our delivery professionals are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical equipment or remove doors from hinges. Before our delivery team arrives, please prepare your home:
• Clear a path, moving any furniture or artwork that’s in the way.
• Secure low-hanging light fixtures.
• Set rugs in place.
• Confine small children, pets, etc. to another room.
It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. OUR RETURN & DELIVERY POLICY Returns are not accepted for any SPECIAL ORDERS.